Refund and Returns Policy

1. General Overview

At Fluxstore, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. Non‑Returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items marked as “non‑returnable”
• Digital downloads and gift cards

7. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the RA number, and ensuring that returned items are packaged securely to prevent damage during transit.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: 123 Commerce Street, Suite 400, Austin, TX 78701, USA